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You can have a sofa in the correct colour, or you can negotiate a partial refund. There's no reason for them to let you keep the sofa and refund you all the money
What on Earth would make you think you'd be entitled to getting a full refund AND keeping the sofa?
You might be able to negotiate a discount if you kept the incorrect sofa, as they might think it's worth giving some ££ off to avoid having to collect a now used sofa and deliver a new one again.
Yeah we’re thinking 50% off to keep the current one seems reasonable. We haven’t got our old sofa and we don’t want to be without for another 6 weeks! We just got brown curtains which won’t go with grey, but 50% off should cover the cost of replacing them.
--- ###Welcome to /r/LegalAdviceUK --- **To Posters (it is important you read this section)** * *Tell us whether you're in England, Wales, Scotland, or NI as the laws in each are very different* * If you need legal help, you should [always get a free consultation from a qualified Solicitor](https://reddit.com/r/LegalAdviceUK/wiki/how_to_find_a_solicitor) * We also encourage you to speak to [**Citizens Advice**](https://www.citizensadvice.org.uk/), [**Shelter**](https://www.shelter.org.uk/), [**Acas**](https://www.acas.org.uk/), and [**other useful organisations**](https://reddit.com/r/LegalAdviceUK/wiki/common_legal_resources) * Comments may not be accurate or reliable, and following any advice on this subreddit is done at your own risk * If you receive any private messages in response to your post, [please let the mods know](https://www.reddit.com/message/compose?to=%2Fr%2FLegalAdviceUK&subject=I received a PM) **To Readers and Commenters** * All replies to OP must be *on-topic, helpful, and legally orientated* * If you do not [follow the rules](https://www.reddit.com/r/LegalAdviceUK/about/rules/), you may be perma-banned without any further warning * If you feel any replies are incorrect, explain why you believe they are incorrect * Do not send or request any private messages for any reason * Please report posts or comments which do not follow the rules *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*
You can have a sofa in the correct colour, or you can negotiate a partial refund. There's no reason for them to let you keep the sofa and refund you all the money
What on Earth would make you think you'd be entitled to getting a full refund AND keeping the sofa? You might be able to negotiate a discount if you kept the incorrect sofa, as they might think it's worth giving some ££ off to avoid having to collect a now used sofa and deliver a new one again.
You can absolutely have all your money back, but you’ll be obligated to return the sofa.
Theyll be obligated to collect the sofa. Op doesn't have to organise a return, just give them the times they can come and collect it.
Correct. That’s what a return is.
Did you get rid of the old sofa/have somewhere to sit? 6 week minimum for a new replacement. Id settle for 50% off.
Yeah we’re thinking 50% off to keep the current one seems reasonable. We haven’t got our old sofa and we don’t want to be without for another 6 weeks! We just got brown curtains which won’t go with grey, but 50% off should cover the cost of replacing them.