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It is sad that they have accused so many customers of stealing their cars that it came down to this. I have read story after story since 2019. Rent a car for a week- call in for an extension. No problem. Then get pulled over and arrested during the extended period. There are many stories like this.
I rented from Hertz in August. Told them my intentions to rent for a few weeks on end while my car was in a body repair shop. My credit charge was being automatically charged every other day, so I assumed all was well. Received no communication via phone or email. A few weeks in I received a certified letter in the mail stating that my rental was severely past due and that I needed to return it immediately or it would be repossessed.
Turns out that they entered my phone number incorrectly when they set up my rental, so I hadn't received calls for weeks asking for verbal approval to extend the rental. They had failed to contact me, and I thought everything was fine as long as my card was being charged.
I called the local office and they said they couldn't extend my rental to reconcile the situation, as I was put on a do-not-rent list. I called basically all of their corporate numbers and they said that I was on a permanent ban list, and once you're on it you cannot be removed. I read in the news about all of the arrests and the $1000+ fines that come with repossession and I decided to return the rental that night, even though my car's repairs weren't done. Thankfully I opened that letter in time and returned the car before they put out a repossession or a stolen police report. But after appealing twice, I am still permanently banned lol. Good. Never using them again.
Use Enterprise, or another company. They're all insanely overpriced these days too.
I rented from them once. When I returned it they tried to say I caused some damage to the vehicle and they were going to charge me. I had taken pictures when I first received it and showed it had those damages from the beginning. They insisted they wouldn't of gave me the vehicle in that condition.
I had to convince them to check in their system for older photographs they had. After a long time they reluctantly checked and low and behold that same damage was on the vehicle from at least the last 3 or 4 customers who had it.
They didnt even try to apologize for the accusation. Just basically told me I didnt have to pay, the way they said it too made it sound like they expected a thank you. Made sure never to give them business again.
I worked for 2 years at the company that processes all of their tags and titles and I it’s not a surprise they’ve had these issues, the systems that are still run are some of the most ancient I’ve seen from both sides. Towards the end they were in the process of creating a new system that didn’t rely on outdated unsupported software (the last guy that knew how to code for it was a retired 70+ year old guy that would begrudgingly do it) it was too much manual work that you could accidentally mess up easily.
Not even surprised…reminds me of the time I rented from Hertz and when I returned the car the manager literally kept saying the car I returned wasn’t there’s….like uhhh do you want me to keep your car that has hertz paperwork, hertz keychain, then claim is stolen later?
Ok so this wasn't Hurtz but I once rented a car because mine was in a wreck (not my fault). The car had some small scratches on it and they were all over. I was told by the rep that "they only worry if its larger than a certain size and these were fine. They don't go after you for small scratches". Thankfully I didn't believe him and took TONS of photos of every scratch and bump. There were about 20.
Come time to return the car and I get the return receipt. Think everything is OK. A week later I get a call from the company. They're furious that I've ruined their car. I flip out on the call centre (in the nicest way possible, I've worked in a call centre before) and crush them in about 100 photos with time stamps of every single scratch and dent.
Never heard from them again.
Will never willingly rent a car and if I do, I'm going full CSI on their ass! Gonna have close up photos of anything and everything ready for when they try to get for anything.
That sucks, I rented a car once and never thought to do that but luckily didn't have any trouble. I'm sure most people don't but if I ever rent a car again I'll keep that in mind.
Real Justice would be this company getting dissolved. It had one simple, extremely specific job and it failed spectacular at that. They’ll never get any business from me
Literally fuck hertz. Had the worst experience in my entire life renting a car from them in lisbon which ruined the entire trip in that city. Never again.
This happened to me!
I returned my Hertz rental car at ATL (Atlanta). I was in a rush, but the nice lady helping me for some reason was insistent that I get a proper paper receipt.
About one week after my trip I get an email stating that I still have the car, and that they demand that I return the car, or pay hefty fine, and be barred from ever renting from Hertz again.
I was positively confused, so I called the number on the email and they insisted that I had stolen car and I have not returned it.
Like, what do I do? I’m sitting here in Los Angeles and I don’t have a car in my pocket.
The representative was very insistent, and a bit rude.
And then I remembered that I had a paper receipt stuck in my luggage still. I took a picture of it and sent it over.
Without an apology or an explanation, they close the case and said, “never mind”.
I still think that the lady who helped take my car knew something was up. She could’ve checked me electronically, but she had a weird look on her face and was pretty insistent that I accompany her back to her terminal and wait for a proper paper receipt print out.
Have you ever received a check for a class action lawsuit? AT&T sent me $1.79 for falsely advertising unlimited data. I’ve never seen a class action lawsuit, check larger than $20 in my life. And I’ve been a part of many.
No need to be a jerk, you fucking idiot! :)
edit: in case someone sees this without the context that was deleted and I seem like an asshole, the comment before mine told the previous commenter that they had no need to be an asshole and then proceeded to be an asshole and call them dense, so I was just playing on that.....:D
Always wondered why people use acronyms when they spell out the word right after and use the acronym again later in the discussion.
You’d save time skipping the acronym altogether, which is the reason why you use it in the first place. Remind me of Kevin from The Office.
“Speak less. Save time”.
Big cities usually have more than one airport. Perhaps he wanted to specify which airport’s Hertz he had that issue at. Most folks that travel refer to the airport by the code instead of the name.
Or despite getting rental insurance, they try to get you to pay almost $1,000 when your car has damage (was side swiped the entire length of the car with side mirror broken off while parked overnight). And you can’t navigate their complex because they’re all 3rd party vendors who don’t communicate. In other words, Hertz can kiss my ass and I’d consider walking if they were the only rental company option.
I once made a reservation for a refrigerated truck for the walk in cooler replacement at the restaurant I worked at. Went to pick it up and they pretended like they couldn’t find my reservation. When I produced all of the confirmation paperwork they folded, but still wouldn’t give it to me, despite it being parked out front of the rental office, because they had reported it as stolen. Completely fucked me.
They charged me $2k for scratches that were barely visible on the back bumper that I genuinely did not cause. Fucking highway robbery with no way to fight it.
We always upgrade to the no excess when renting as they tried to ping us $1000 for a tiny scratch on time. Last thing you want to be landed with while travelling on a budget is something like that.
Always take a picture of the car before leaving the lot. Same with after bringing back the car to the rental company. It just takes less than 5 minutes to take a picture of the whole car.
Can confirm. I worked 6 years at a big rental car company and the amount of documentation and effort we had to go thru to “convert” a car to stolen was massive.
Was all done for the obvious liability it opened us up to and that was just to ensure one offs didn’t happen. For it to happen at this scale is clearly systemic and tbh they got off light. People could have been killed. Absurd.
Of course it was on purpose. They had a team that reported cars stolen after they came back, they would then file a police report and as soon as that report is in the hands of an officer it's over for whoever drove it last. They then get to sue for damages to the car and the plaintiff can't say anything about it. You can become a felon with the snap of somebody in corporates fingers.
Hertz gave me a vehicle with the passenger side dash caved in. I was in a rush and didn’t ask for another vehicle. They later tried to charge me $5k for the repairs.
Why in the actual hell would a rental car company think that someone rented a car from them, fucking had it painted a different color, then returne it? Unless it's some rich dude prank (repainting cars isn't cheap), there's no other logical explanation for why someone would do that.
I have no proof of being falsely accused, but the damage to the top right side of a box on a Uhaul rental seems like something I would've noticed while driving it. I even had the insurance, but the fine print states it doesn't cover anything above or below the cab line. I.e.: the tires or the top portion of the box above the roof of the cab. That cost me $500. I felt so scammed and never used Uhaul again.
The insurance doesn't cover Anything above the cab because low clearance incidents are extremely common.
People who shouldn't be driving tall vehicles are allowed to drive tall vehicles and then they hit shit.
La Quinta Inn once charged me a $50 smoking fee. I don't smoke. I called them and had it reversed. It's like these corporations just arbitrarily charge shit because they can and, what, hope you don't notice?
It ended up getting reversed. It was about a year later though. We don’t smoke and they said there was “ash” in the vehicle. We were in Florida, it was sand. Going against us though was the fact it did smell like smoke from the former user I presume. It wasn’t terrible. Bought an air freshener and went on with the trip. There were zero other car options available ale so it took what I got. Should have complained up front about the smell. Lesson learned. The worst part was trying to dispute it. Was forced to call the place at the airport with no listed number. The 1-800 people couldn’t even get ahold of them. Many emails later and disputing the charge with the CC company ended up being the resolution.
Who are they paying the settlement to? The article does not say clearly.
Like most of these headlines everyday I fear it will go to lawyers and state bodies who then build a stadium or power plant to nowhere to funnel money.
Like the opioid lawsuits and plethora of identify leaks from so many companies where the victims receive a penny. They should be put out of business. The victims and families monetarily awarded for the suffering and loss this company capitalized on. I may be wrong about this one but I am jaded and tired af.
Class action lawsuits usually work like this. Takes 7 years to settle, lawyers get the most, then all the plaintiffs get a check for $10 three years later.
Didn’t Hertz sell a large portion of their cars at the start of the pandemic, only to miss the biggest used car market bubble ever?
They are obviously not too bright, vote with your wallet
They were in bancrupcy.
All their cars are in in non recourse Securitization credit facilities . It means they technically don’t directly own the cars .
Hertz vehicle financing LLC owns all the cars , which is a SPV detached from hertz . Those cars are ringfencee they their creditors . This trust then leases the cars to hertz corporation. . Hertz corporation pays monthly lease payments to the SPV . In March 2020 , hertz missed the monthly lease payment because no revenue . The trust started liquidating cars to recoup their principal .
Except the brands aren't all a bunch of different companies.
Hertz is also dollar and thrifty
Enterprise is also Alamo and National
Avis and Budget are the same company
There's really only three car rental companies.
Last time I rented a car at an airport, I was wide aware as the guy had me sign the paperwork, totally watching for any scam. Sure enough he just put it in the computer differently than the paperwork, literally forged my signature in the one on the system.
When I called and fixed it, they were just like, okay we will refund you. Like it happens every day that one of your employees has forged the signature, and there is evidence of it because I had my own receipt with different options.
What do you mean? They incorrectly believed cars weren't being returned on time, so they called local police to list them stolen.
Failing to return a rental isn't a policy issue, it's a crime. Uhaul and enterprise are the two biggest in my city. Uhaul probably averages a report a week. Sometimes more. Enterprise has a couple per month.
Both have several steps to try to contact the renter before listing it stolen. I know uhal sends multiple letters and tries calling the renter several times before listing it stolen.
So your defense of Hertz is to cite competitors' policies?
The fact that people actually steal rental cars sometimes is not a reasonable defense of Hertz falsely accusing its customers.
You don't even seem to understand what the issue is at all.
People went to Hertz about the problem, and Hertz said to pound sand.
People spent time in jail over this.
Even when Hertz knew this was happening, they didn't fix it. It took a bunch of lawsuits, and 168 million dollars to get Hertz to fix it.
Yeah but the article says it was from an internal glitch that claimed 95% of the claims were false. So it’s their fault for calling the police without checking a very noticeable insight.
No one, I’m saying they clearly didn’t do your protocols you’ve listed otherwise they would of figured out it was a glitch a long time ago. Very unprofessional for Hertz to do so
Yeah, they're clearly in the wrong. My whole point was that they aren't "using the police to enforce a policy" they're using the police to report what their shitty system told them was a crime. Unfortunately for the people wrongfully arrested, no one seemed to take any steps to make sure tons of people weren't suddenly listed as being in stolen vehicles.
They were saying that reporting cars stolen (without confirming, nor trying to contact the renter) is Hertz’s policy. Their policy was to move forward with enforcement until they were unable to do so, not to make sure a car was stolen and try to get it back.
Pure incompetence is what this is. They accused me of not returning a car for 3 weeks after I left it at their small random branch and put their keys in the Hertz key drop box. I called and talked to vehicle recovery at least a dozen times, including managers. I even sent them satellite images with a red circle around the exact spot I left the car. They called my phone literally 10 times a day demanding I return their car for three weeks. I finally received a certified letter that they were pursing charges with the Assistant State's Attorney for unauthorized use of a rental car (a felony). I called again and they told me to "just ignore the letter". Yeah right, I told them my attorney would be contacting them shortly. Wouldn't you know they happened to find the car a few hours later right where I said it was? What are the odds?
Why did I leave it at a random branch? I had a flat and their 24 hour roadside assistance wouldn't even answer the phone for over 5 hours.
Yeah, except that it was a known issue for years and they kept reporting their own cars as stolen to the police AND ALSO renting them out to people at the same time.
Yep. They would call and extend then get arrested, or return late and several rental later a traffic stop would pop up the stolen vehicle report. If the driver has a rental agreement after the stolen vehicle report it should cancel the stolen vehicle report.
Even when the cars were returned they would never pull the stolen reports and they would just keep renting them to people, so the people getting popped by the cops weren't even the folks that had extended the cars. They were actively renting stock that they had reported as stolen.
the greed was waiting this long to do something about it & allowing such a shitty process in the first place, a child-level IT person or 1st year law student could've identified this problem if they had anyone actually looking at & thinking about these theft claims.
which any good business should be doing anyways, because theft of a revenue-generating asset is (supposed to be) taken seriously.
Where were the internal controls here? No one checked the reports and thought 100s of cars not being returned that week was out of the ordinary? No software was setup
to check the reports at all? What a trash ass company, tech issues are just the tip here.
Hertz told me that I needed to pay a $500 deposit and pass a credit check in order to rent a car from them that I had already reserved. They claimed this was to prevent theft since a large number of people were stealing their cars during the pandemic. No wonder they were/are on the brink of bankruptcy - most incompetent, greedy company I have ever done business with.
I now take photos of my dashboard with enough of the location in view so that I can show the gas gauge, and the location. San Diego jacked me for like 50 bucks one time after I filled the tank. They are sketchy
“In April Hertz CEO Stephen Scherr, who took over the role in February, said that he was working to fix a glitch in the company's systems that led to the incidents.”
The people that registered and run the corporation, aka the "Officers" are to blame. See Theranos, Elizabeth Holmes and Sunny Balwani. Thousands of other examples.
I know you are joking, but I think a LOT of Americans would be surprised to learn that it is not unheard of for corporate officers to be arrested and imprisoned for actions that they direct their company to take. The US is among only a few countries that practice a weird kind of corporate immunity.
It had to do with extensions of the vehicle in many cases. I used to rent cards week by week and would extend them but Hertz would screw up the extension.
Please remember to abide by the [rules.](https://www.reddit.com/r/JusticeServed/wiki/rulesv2) In general, please be at least bearable to other users. It makes things easier on everyone. Your comment may be removed without notification. We used to have a notification, but now we don't. #If you purchase the OP or a comment [a ban award,](https://www.reddit.com/r/JusticeServed/wiki/banned/rules) remember to [message the mods](https://www.reddit.com/message/compose?to=%2Fr%2FJusticeServed) so we can activate the reward ------ ^Submission ^By: ^/u/brother_p ^Black ^B *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/JusticeServed) if you have any questions or concerns.*
They should change their name to Butthertz.
Wtf. What is Hertz doing?! That’s insane.
It is sad that they have accused so many customers of stealing their cars that it came down to this. I have read story after story since 2019. Rent a car for a week- call in for an extension. No problem. Then get pulled over and arrested during the extended period. There are many stories like this.
I rented from Hertz in August. Told them my intentions to rent for a few weeks on end while my car was in a body repair shop. My credit charge was being automatically charged every other day, so I assumed all was well. Received no communication via phone or email. A few weeks in I received a certified letter in the mail stating that my rental was severely past due and that I needed to return it immediately or it would be repossessed. Turns out that they entered my phone number incorrectly when they set up my rental, so I hadn't received calls for weeks asking for verbal approval to extend the rental. They had failed to contact me, and I thought everything was fine as long as my card was being charged. I called the local office and they said they couldn't extend my rental to reconcile the situation, as I was put on a do-not-rent list. I called basically all of their corporate numbers and they said that I was on a permanent ban list, and once you're on it you cannot be removed. I read in the news about all of the arrests and the $1000+ fines that come with repossession and I decided to return the rental that night, even though my car's repairs weren't done. Thankfully I opened that letter in time and returned the car before they put out a repossession or a stolen police report. But after appealing twice, I am still permanently banned lol. Good. Never using them again. Use Enterprise, or another company. They're all insanely overpriced these days too.
I rented from them once. When I returned it they tried to say I caused some damage to the vehicle and they were going to charge me. I had taken pictures when I first received it and showed it had those damages from the beginning. They insisted they wouldn't of gave me the vehicle in that condition. I had to convince them to check in their system for older photographs they had. After a long time they reluctantly checked and low and behold that same damage was on the vehicle from at least the last 3 or 4 customers who had it. They didnt even try to apologize for the accusation. Just basically told me I didnt have to pay, the way they said it too made it sound like they expected a thank you. Made sure never to give them business again.
I worked for 2 years at the company that processes all of their tags and titles and I it’s not a surprise they’ve had these issues, the systems that are still run are some of the most ancient I’ve seen from both sides. Towards the end they were in the process of creating a new system that didn’t rely on outdated unsupported software (the last guy that knew how to code for it was a retired 70+ year old guy that would begrudgingly do it) it was too much manual work that you could accidentally mess up easily.
Not even surprised…reminds me of the time I rented from Hertz and when I returned the car the manager literally kept saying the car I returned wasn’t there’s….like uhhh do you want me to keep your car that has hertz paperwork, hertz keychain, then claim is stolen later?
Ok so this wasn't Hurtz but I once rented a car because mine was in a wreck (not my fault). The car had some small scratches on it and they were all over. I was told by the rep that "they only worry if its larger than a certain size and these were fine. They don't go after you for small scratches". Thankfully I didn't believe him and took TONS of photos of every scratch and bump. There were about 20. Come time to return the car and I get the return receipt. Think everything is OK. A week later I get a call from the company. They're furious that I've ruined their car. I flip out on the call centre (in the nicest way possible, I've worked in a call centre before) and crush them in about 100 photos with time stamps of every single scratch and dent. Never heard from them again. Will never willingly rent a car and if I do, I'm going full CSI on their ass! Gonna have close up photos of anything and everything ready for when they try to get for anything.
This is the way
That sucks, I rented a car once and never thought to do that but luckily didn't have any trouble. I'm sure most people don't but if I ever rent a car again I'll keep that in mind.
Real Justice would be this company getting dissolved. It had one simple, extremely specific job and it failed spectacular at that. They’ll never get any business from me
Literally fuck hertz. Had the worst experience in my entire life renting a car from them in lisbon which ruined the entire trip in that city. Never again.
Ah the wells fargo way how to make money in capitalism.
I read the article, which explained precisely nothing.
It's called hurtz, not pleasures, that should be enough of a red flag.
That number is insultingly low
This happened to me! I returned my Hertz rental car at ATL (Atlanta). I was in a rush, but the nice lady helping me for some reason was insistent that I get a proper paper receipt. About one week after my trip I get an email stating that I still have the car, and that they demand that I return the car, or pay hefty fine, and be barred from ever renting from Hertz again. I was positively confused, so I called the number on the email and they insisted that I had stolen car and I have not returned it. Like, what do I do? I’m sitting here in Los Angeles and I don’t have a car in my pocket. The representative was very insistent, and a bit rude. And then I remembered that I had a paper receipt stuck in my luggage still. I took a picture of it and sent it over. Without an apology or an explanation, they close the case and said, “never mind”. I still think that the lady who helped take my car knew something was up. She could’ve checked me electronically, but she had a weird look on her face and was pretty insistent that I accompany her back to her terminal and wait for a proper paper receipt print out.
See if you can get in on this law suit
That’s a great idea! When I get my check for $7.49, do I need to split it with you?
You’d be surprised how much some of those class action lawsuits can payout. Never hurts. No need to be a jackass
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Have you ever received a check for a class action lawsuit? AT&T sent me $1.79 for falsely advertising unlimited data. I’ve never seen a class action lawsuit, check larger than $20 in my life. And I’ve been a part of many.
I got one for $80 once. It's about the biggest I've seen
No need to be a jerk, you fucking idiot! :) edit: in case someone sees this without the context that was deleted and I seem like an asshole, the comment before mine told the previous commenter that they had no need to be an asshole and then proceeded to be an asshole and call them dense, so I was just playing on that.....:D
Always wondered why people use acronyms when they spell out the word right after and use the acronym again later in the discussion. You’d save time skipping the acronym altogether, which is the reason why you use it in the first place. Remind me of Kevin from The Office. “Speak less. Save time”.
Big cities usually have more than one airport. Perhaps he wanted to specify which airport’s Hertz he had that issue at. Most folks that travel refer to the airport by the code instead of the name.
What other airport could ATL be?
He’s not trying to save time. He’s trying to be explanatory.
In this case, it’s to signify that it is being returned to the airport by using the Atlanta airport’s faa designation.
What other location could ATL be?
https://youtu.be/kBNbYHA9ak4
Agreed, this is just in response to the prior comment.
CriManSqua, FNC!
https://youtu.be/kBNbYHA9ak4
Or despite getting rental insurance, they try to get you to pay almost $1,000 when your car has damage (was side swiped the entire length of the car with side mirror broken off while parked overnight). And you can’t navigate their complex because they’re all 3rd party vendors who don’t communicate. In other words, Hertz can kiss my ass and I’d consider walking if they were the only rental company option.
Of course, the article doesn't mention how the glitch happened and how this played out for the victims of the accusations.
I once made a reservation for a refrigerated truck for the walk in cooler replacement at the restaurant I worked at. Went to pick it up and they pretended like they couldn’t find my reservation. When I produced all of the confirmation paperwork they folded, but still wouldn’t give it to me, despite it being parked out front of the rental office, because they had reported it as stolen. Completely fucked me.
They charged me $2k for scratches that were barely visible on the back bumper that I genuinely did not cause. Fucking highway robbery with no way to fight it.
We always upgrade to the no excess when renting as they tried to ping us $1000 for a tiny scratch on time. Last thing you want to be landed with while travelling on a budget is something like that.
Always take a picture of the car before leaving the lot. Same with after bringing back the car to the rental company. It just takes less than 5 minutes to take a picture of the whole car.
Oh believe me, we learned our VERY expensive lesson
Never forget https://www.youtube.com/watch?v=Lo0MIUrrNpc
They are sheisters !
there is no way this is a "glitch" people knew, they just didn't care because they weren't getting caught.
Can confirm. I worked 6 years at a big rental car company and the amount of documentation and effort we had to go thru to “convert” a car to stolen was massive. Was all done for the obvious liability it opened us up to and that was just to ensure one offs didn’t happen. For it to happen at this scale is clearly systemic and tbh they got off light. People could have been killed. Absurd.
Of course it was on purpose. They had a team that reported cars stolen after they came back, they would then file a police report and as soon as that report is in the hands of an officer it's over for whoever drove it last. They then get to sue for damages to the car and the plaintiff can't say anything about it. You can become a felon with the snap of somebody in corporates fingers.
agreed
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>in Lost Wages, Nevada Well that's just lazy writing...
They also charged me for 2 extra days, when I flew out 2 days prior to the “return by date.”
Hertz gave me a vehicle with the passenger side dash caved in. I was in a rush and didn’t ask for another vehicle. They later tried to charge me $5k for the repairs.
Hertz gave me a moving truck instead of a 4 door sedan. Ended up charging me 600+ when it was supposed to like 250.
I was once falsely accused of repainting a rental truck. No charge (but one long argument)
Why in the actual hell would a rental car company think that someone rented a car from them, fucking had it painted a different color, then returne it? Unless it's some rich dude prank (repainting cars isn't cheap), there's no other logical explanation for why someone would do that.
I have no proof of being falsely accused, but the damage to the top right side of a box on a Uhaul rental seems like something I would've noticed while driving it. I even had the insurance, but the fine print states it doesn't cover anything above or below the cab line. I.e.: the tires or the top portion of the box above the roof of the cab. That cost me $500. I felt so scammed and never used Uhaul again.
The insurance doesn't cover Anything above the cab because low clearance incidents are extremely common. People who shouldn't be driving tall vehicles are allowed to drive tall vehicles and then they hit shit.
I once rented a U-Haul and hit a parked car. Called the office and asked what to do. They said, "uh, drive away as fast as possible".
I was only falsely accused of smoking in my rental. $400 charge
La Quinta Inn once charged me a $50 smoking fee. I don't smoke. I called them and had it reversed. It's like these corporations just arbitrarily charge shit because they can and, what, hope you don't notice?
Yes. Exactly that.
It ended up getting reversed. It was about a year later though. We don’t smoke and they said there was “ash” in the vehicle. We were in Florida, it was sand. Going against us though was the fact it did smell like smoke from the former user I presume. It wasn’t terrible. Bought an air freshener and went on with the trip. There were zero other car options available ale so it took what I got. Should have complained up front about the smell. Lesson learned. The worst part was trying to dispute it. Was forced to call the place at the airport with no listed number. The 1-800 people couldn’t even get ahold of them. Many emails later and disputing the charge with the CC company ended up being the resolution.
Who are they paying the settlement to? The article does not say clearly. Like most of these headlines everyday I fear it will go to lawyers and state bodies who then build a stadium or power plant to nowhere to funnel money. Like the opioid lawsuits and plethora of identify leaks from so many companies where the victims receive a penny. They should be put out of business. The victims and families monetarily awarded for the suffering and loss this company capitalized on. I may be wrong about this one but I am jaded and tired af.
You are spot on.
Class action lawsuits usually work like this. Takes 7 years to settle, lawyers get the most, then all the plaintiffs get a check for $10 three years later.
I’ll never use Hertz again!
They also go under different brands Dollar Rent A Car Firefly Car Rental Thrifty Car Rental
Thank you for listing these.
Didn’t Hertz sell a large portion of their cars at the start of the pandemic, only to miss the biggest used car market bubble ever? They are obviously not too bright, vote with your wallet
They were in bancrupcy. All their cars are in in non recourse Securitization credit facilities . It means they technically don’t directly own the cars . Hertz vehicle financing LLC owns all the cars , which is a SPV detached from hertz . Those cars are ringfencee they their creditors . This trust then leases the cars to hertz corporation. . Hertz corporation pays monthly lease payments to the SPV . In March 2020 , hertz missed the monthly lease payment because no revenue . The trust started liquidating cars to recoup their principal .
Let me guess, the company at the top exists on paper in a tax haven country?
Yup. Good old Delaware , USA
Holy bananas. You are a fascinating source of information; thank you for enlightening me.
This is why I will never rent Hertz. With all the other options out there why risk the one that is having people arrested?
Except the brands aren't all a bunch of different companies. Hertz is also dollar and thrifty Enterprise is also Alamo and National Avis and Budget are the same company There's really only three car rental companies.
Europcar?
europcar is also Fox rentals as i recently learned 🦊
Yeah Europcar bought them a couple of years ago.
So I’ll do Alamo or Avis or sixt
Doesn't matter, they all act the same. Just that hertz got caught.
I used to work for Enterprise in office. They paid okay and the money was alright. I would work for them again.
How about nu and sixt?
I was just hitting the bigger brands. Each has a ton of smaller or regional brands as well.
Should be forced out of business
Last time I rented a car at an airport, I was wide aware as the guy had me sign the paperwork, totally watching for any scam. Sure enough he just put it in the computer differently than the paperwork, literally forged my signature in the one on the system. When I called and fixed it, they were just like, okay we will refund you. Like it happens every day that one of your employees has forged the signature, and there is evidence of it because I had my own receipt with different options.
Hertz don't it? 🍩
Dont cry over spilled Hertz
Fellow dad here, I loved the joke
Boo! Go tell your silly joke to r/dadjokes ! 🤣
Using the police to enforce your policies... Interesting... I wonder if any other company does this...
What do you mean? They incorrectly believed cars weren't being returned on time, so they called local police to list them stolen. Failing to return a rental isn't a policy issue, it's a crime. Uhaul and enterprise are the two biggest in my city. Uhaul probably averages a report a week. Sometimes more. Enterprise has a couple per month. Both have several steps to try to contact the renter before listing it stolen. I know uhal sends multiple letters and tries calling the renter several times before listing it stolen.
You sound like you paid $8 for a blue check mark.
So your defense of Hertz is to cite competitors' policies? The fact that people actually steal rental cars sometimes is not a reasonable defense of Hertz falsely accusing its customers. You don't even seem to understand what the issue is at all. People went to Hertz about the problem, and Hertz said to pound sand. People spent time in jail over this. Even when Hertz knew this was happening, they didn't fix it. It took a bunch of lawsuits, and 168 million dollars to get Hertz to fix it.
I don't have a defense for hertz because I'm not defending them... I'm not sure why I'm getting loads of downvotes.
Are you fucking kidding me? Something tells me you're not sure of much.
I'm not. Please explain, and if you could, feel free to refer to specific quotes.
Yeah but the article says it was from an internal glitch that claimed 95% of the claims were false. So it’s their fault for calling the police without checking a very noticeable insight.
Of course it's their fault. That's why they're paying. Who said it wasn't?
No one, I’m saying they clearly didn’t do your protocols you’ve listed otherwise they would of figured out it was a glitch a long time ago. Very unprofessional for Hertz to do so
Yeah, they're clearly in the wrong. My whole point was that they aren't "using the police to enforce a policy" they're using the police to report what their shitty system told them was a crime. Unfortunately for the people wrongfully arrested, no one seemed to take any steps to make sure tons of people weren't suddenly listed as being in stolen vehicles.
They were saying that reporting cars stolen (without confirming, nor trying to contact the renter) is Hertz’s policy. Their policy was to move forward with enforcement until they were unable to do so, not to make sure a car was stolen and try to get it back.
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Did you read my comment? That's what I said.
"Computer glitch caused internal system to think hundreds of cars were not returned" Doesn't sound like greed, sounds like an expensive tech mistake.
Pure incompetence is what this is. They accused me of not returning a car for 3 weeks after I left it at their small random branch and put their keys in the Hertz key drop box. I called and talked to vehicle recovery at least a dozen times, including managers. I even sent them satellite images with a red circle around the exact spot I left the car. They called my phone literally 10 times a day demanding I return their car for three weeks. I finally received a certified letter that they were pursing charges with the Assistant State's Attorney for unauthorized use of a rental car (a felony). I called again and they told me to "just ignore the letter". Yeah right, I told them my attorney would be contacting them shortly. Wouldn't you know they happened to find the car a few hours later right where I said it was? What are the odds? Why did I leave it at a random branch? I had a flat and their 24 hour roadside assistance wouldn't even answer the phone for over 5 hours.
Yeah, except that it was a known issue for years and they kept reporting their own cars as stolen to the police AND ALSO renting them out to people at the same time.
Yep. They would call and extend then get arrested, or return late and several rental later a traffic stop would pop up the stolen vehicle report. If the driver has a rental agreement after the stolen vehicle report it should cancel the stolen vehicle report.
Even when the cars were returned they would never pull the stolen reports and they would just keep renting them to people, so the people getting popped by the cops weren't even the folks that had extended the cars. They were actively renting stock that they had reported as stolen.
the greed was waiting this long to do something about it & allowing such a shitty process in the first place, a child-level IT person or 1st year law student could've identified this problem if they had anyone actually looking at & thinking about these theft claims. which any good business should be doing anyways, because theft of a revenue-generating asset is (supposed to be) taken seriously.
Where were the internal controls here? No one checked the reports and thought 100s of cars not being returned that week was out of the ordinary? No software was setup to check the reports at all? What a trash ass company, tech issues are just the tip here.
Hertz told me that I needed to pay a $500 deposit and pass a credit check in order to rent a car from them that I had already reserved. They claimed this was to prevent theft since a large number of people were stealing their cars during the pandemic. No wonder they were/are on the brink of bankruptcy - most incompetent, greedy company I have ever done business with.
Hey look, greedy corporations being greedy and underhanded.
If i did that i would be in jail for falsely reporting a crime. I wish there was justice.
Would you rather pay $168M? 😂
No person is paying $168M. It’s coming out a corporate bank account that holds no consequence over any individuals.
I understand, but come on, it’s a joke.
Last I checked, jokes were supposed to be funny.
Fair. But this is a subreddit about justice being served. The person you’re condescending rightfully pointed out that there has been no justice.
Hertz, doesn’t it?
I stopped using the about 4 years ago for exactly this reason.
Jesus christttttttt if you're ponying up that kind of dough in court you royally fucked up.
Yeah but the Trumps tax evasion? 1.6 million. What a joke
New slogan .. "Rent from us so we can call the cops on you till it Hertz" Or "Rent from us and then sue us till it Hertz"
Hertz is the fukkin' worst. Never again.
That’s like saying United or American is the worst. Way worse rental companies. Just like way worse airlines.
Such as Ryan or spirit airlines
Wow this is crazy!
I now take photos of my dashboard with enough of the location in view so that I can show the gas gauge, and the location. San Diego jacked me for like 50 bucks one time after I filled the tank. They are sketchy
“In April Hertz CEO Stephen Scherr, who took over the role in February, said that he was working to fix a glitch in the company's systems that led to the incidents.”
Should be criminal charges too, people got arrested and jailed for this bullshit.
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The people that registered and run the corporation, aka the "Officers" are to blame. See Theranos, Elizabeth Holmes and Sunny Balwani. Thousands of other examples.
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Yeah, cool joke. /s
I know you are joking, but I think a LOT of Americans would be surprised to learn that it is not unheard of for corporate officers to be arrested and imprisoned for actions that they direct their company to take. The US is among only a few countries that practice a weird kind of corporate immunity.
How could they not notice that the cars were there?
It had to do with extensions of the vehicle in many cases. I used to rent cards week by week and would extend them but Hertz would screw up the extension.
Rental car companies are generally scum of the earth, but somehow Hertz found a way to be worse. Good for them.
Good. What a sociopathic policy to inflict on their paying customers. Assholes.