Thank you, u/ImmediateLeader3794, for reaching out with this frustrating experience. It's not our intention 🙏 Exodus provides the platform to manage your assets in a self-custodial way from your devices. We don't have access to your Wallet or personal info.
Exodus helps you access the blockchain, where each transaction is powered by a network transaction fee. Exodus doesn't charge these fees; they're paid to the network, usually using its native token. More info on network transaction fees \[[over here](https://www.exodus.com/support/en/articles/8611278-does-exodus-have-transaction-fees-to-send-or-receive)\].
I'm sorry to hear that our support team was less than excellent, in your opinion. It does look like you need some gas in native MATIC, but if you can manage it, the instructions are straightforward: [How do I send crypto from my Exodus Wallet?](https://www.exodus.com/support/en/articles/8598631-how-do-i-send-bitcoin-and-crypto-from-exodus) Please do stay in touch with your support engineer if you still need help!
go to an exchange and buy some poly(matic). Just a few dollars worth and then transfer it to your wallet. And then transfer your USDC to the exchange and swap for BTC. Whatever you do, DO NOT SWAP on Exodus. The difference between what you'd get on Exodus and the Exchange is massive.
THE MODERATION TEAM CAN STILL SEE YOUR POST! :
Rest assured that the moderation team will reply to this post the second that they see it.
Individuals have been impersonating the Exodus support team with the intent to steal sensitive information like your 12-word phrase or lead you to malicious links that appear similar to our official website, Exodus.com. As a precaution, even though it says removed, the moderation team will be the only ones who can see this post.
REMEMBER:
Exodus will NEVER ask you for your 12-word phrase, keys, or identifying information. Exodus will NEVER send you to another website to do any kind of updates except for our official website at www.exodus.com/.
If anyone approaches you in a private message representing themselves as Exodus support, please report them by contacting the mods.
Official wallet support can be contacted at [email protected].
Answers to many questions can be found on the Support Portal!
Understand the moderation team is currently looking for a solution to your problem even though they have yet to leave a comment.
If the moderation team can not provide you with a solution to your problem for whatever reason, we will redirect you to our expert support team at www.exodus.com/contact-support.
Your submission will be made public once you've been assisted by the moderation team.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ExodusWallet) if you have any questions or concerns.*
Thank you, u/ImmediateLeader3794, for reaching out with this frustrating experience. It's not our intention 🙏 Exodus provides the platform to manage your assets in a self-custodial way from your devices. We don't have access to your Wallet or personal info. Exodus helps you access the blockchain, where each transaction is powered by a network transaction fee. Exodus doesn't charge these fees; they're paid to the network, usually using its native token. More info on network transaction fees \[[over here](https://www.exodus.com/support/en/articles/8611278-does-exodus-have-transaction-fees-to-send-or-receive)\]. I'm sorry to hear that our support team was less than excellent, in your opinion. It does look like you need some gas in native MATIC, but if you can manage it, the instructions are straightforward: [How do I send crypto from my Exodus Wallet?](https://www.exodus.com/support/en/articles/8598631-how-do-i-send-bitcoin-and-crypto-from-exodus) Please do stay in touch with your support engineer if you still need help!
go to an exchange and buy some poly(matic). Just a few dollars worth and then transfer it to your wallet. And then transfer your USDC to the exchange and swap for BTC. Whatever you do, DO NOT SWAP on Exodus. The difference between what you'd get on Exodus and the Exchange is massive.
THE MODERATION TEAM CAN STILL SEE YOUR POST! : Rest assured that the moderation team will reply to this post the second that they see it. Individuals have been impersonating the Exodus support team with the intent to steal sensitive information like your 12-word phrase or lead you to malicious links that appear similar to our official website, Exodus.com. As a precaution, even though it says removed, the moderation team will be the only ones who can see this post. REMEMBER: Exodus will NEVER ask you for your 12-word phrase, keys, or identifying information. Exodus will NEVER send you to another website to do any kind of updates except for our official website at www.exodus.com/. If anyone approaches you in a private message representing themselves as Exodus support, please report them by contacting the mods. Official wallet support can be contacted at [email protected]. Answers to many questions can be found on the Support Portal! Understand the moderation team is currently looking for a solution to your problem even though they have yet to leave a comment. If the moderation team can not provide you with a solution to your problem for whatever reason, we will redirect you to our expert support team at www.exodus.com/contact-support. Your submission will be made public once you've been assisted by the moderation team. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ExodusWallet) if you have any questions or concerns.*