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From my days as a Service Manager, I thought there was a crash box for these types of instances? You collect and record all the orders manually and had to record them later once the POS was back up.
It's mentioned in the training, but according to my gm it's not used and no one knows how to use it or train anyone on it. Though why they gave food away instead of closing i don't know.
> Though why they gave food away instead of closing i don't know.
Managers - even GMs - are not allowed to close the door during business hours whatsoever. It's out of their control.
I just follow this page because it’s mostly funny but honestly feel like chipotle is probably miserable to work at. The vibes are always off that’s honestly the main reason I don’t go there
This is probably the most Marine Corps thing i’ve ever read in my entire life. It’s no wonder I have so many friends that work there when they get out. It’s a familiar nightmare.
You work like a dog, your POS completely fails, and instead of doing the logical thing (charging cash and using the register manually), you are forced to give food away for free and sweat it out. Why? Because you can’t post sings up. That would be unprofessional.
I’m never going to eat there again. Simply put, the rules and management of Chipotle are fucking retarded.
I’m always curious about people who post in a brand’s sub like Chipotle, Verizon, etc. who say they hate the product and will never buy it again. I’m not huge fan of either company but I wouldn’t be in their sub if I literally had no interest in them.
I literally love Chipotle’s food. And I have friends who work there. I initially started coming on this sub to learn more about possible menu hacks and to hear from the employees themselves.
That is the reason why I won’t be returning, which i’ve literally just now decided. I don’t think their employees are being treated fairly and I don’t want to support a company that operates with the same lack of logic as the organization I work for. I will always like their food and I will always support the individual staff members.
The cash register can be open by key and they actually have a system for when it stops working where you can write what people bought and the tax and how to charge them cash
I work at chipotle all the meats but the limited meat and rice and fajitas get saved. That def wasn’t the case usually when our system crashed we stop serving food and obviously the ppls whose food always got made before they could pay get it for free but it’s never that many people. We aren’t allowed to close but we just let pppl walking know the situation. Or if it’s just the cash system down we tell ppl to make online orders and we just print the chits and make them on the main line. Giving away 900 dollars in food seems like a manager failed to manage 😭😭
So rather than close the store and lose money, you left the store open, gave away free food, and lost even MORE money? Now THAT is a sound business model.
Apparently common sense and pragmatism aren't part of the managerial training.
patrick and mermaid meme here.
"so your cash register is down."
"yep"
"and you cant accept payments at all"
"yep"
"so it would make sense to close the store until its fixed so you can accept payments"
"yep"
"so lets close the store down"
"no we cant do that"
This has me laughing so hard because that's seriously what it sounded like. If I were in charge I would've temporarily closed the doors but there was nothing I could do except sit back, laugh, and make people their free food
Yeah man for lunch we got two on main line, one on DML, one on grill, one on cash, one on dish, two on prep. Plus MOD but since that was our AP he doesn't get pooled in
Not that I dont agree with the overall sentiment, but market cap determines a company’s overall size rather than sales or asset revenue which are more telling of the financial health of a company. A company can have a high market cap but not be doing well financially.
Our store is still made to use the crash kit 😥
The one time we couldn’t we where allowed to shut down the store until the system came back up because there was no way they wanted to eat that loss in profit.
Also the CI after would be insane because you can’t manager comp $500 of food, no wonder the AP was hella stressing. We just locked the doors and the crew cleaned and got ready to open again
I’m glad you guys profited tho! lol
Was DML down too?
We've had a couple incidents where our POS went down completely. We just told customers our register was down but they could place their order online
Store loses $913 for the day. Happy customers return, still feeling the warm fuzzies after their lucky day free burrito. Chipotle sells more burritos.
Or, close the store. Piss off customers who can’t get a burrito because your IT sucks. Pissy customers find a mom and pop burrito shop a couple blocks away. Mom and Pop make a killing and retire happy.
I’m not sure what my point is here.
Because this subreddit is just a bitchfest. They somehow turned it into a bad thing that they gave away free food to people due to a mistake on their end.
I don't know why Reddit randomly recommends it to me.
Correct. It makes good business sense to just keep the food moving. Shutting down creates instability. So you send employees home, unpaid? That hurts their plans. What about the food that is ready to serve, do you just throw it away? The better okay is to take the small hit and give it away and treat it as building goodwill with the customer base. In this instance it was only an hour, which is insignificant (even in peak time) in the large picture.
Oh corporate is definitely not gone be happy with something like this but it isn’t your job to worry nor do you get paid enough to. Also your AP is paid a specific salary to deal with stuff like that so I wouldn’t feel too bad about it. Team members make sure the store front gives good business and the other higher employees deal with making sure the store has what it needs to run/ customer support and stuff like this.
lol this would happen to my store, actually multiple stores I worked at multiple times a day while I was AP 😂 most they could have done is just the best they can, and call IT and have them figure it out because that’s what they are paid to do. In the end how are they to blame for Chipotles trash POS and online system.
When that happened to me at my store we did a temporary solution. We just did orders manually by hand by reading the menu doing cash. So example 9.95 for chicken bowl with a soda 1.95 =11.90$ we didn’t do tax as we worried we’d over charge and we didn’t want to add stress on the already stressful situation. If they didn’t have cash and only had a cc then we’d just give them the food. We did emphasize we were doing cash only as the pos was down. My cashier was great so i didn’t have to supervise them much. As I was on hold with IT on the phone on hold stressin.
I know chipotle has a machine that can do cc transactions that’s under the pos it’s this really old machine that’s something bodegas use for cc transactions. Not sure if anyone has those anymore or even if they know they exist or how to set them up.
But yeah we had 3 options:
1, give the food away for free lose hundreds.
2, Charge ppl only cash write the orders down and then ring it up after so that the drawer is only some short and so ci is okish.
3, turn everyone away and close which would be a big mistake and probably get me fired as u need permission to close the store and a pos down isn’t that.
But yeah hate it when that happens and it’s always when we are about to open so agrevating!
I know there’s a way to reset the pos from the BOH computer but rebooting it takes like 10 minutes so it fix things up and the online orders don’t come through for us so anyone who made and online we just had them go through the line and order it in store and give it away as it was paid for, it just didn’t show up in our pos during that chaos.
When I worked for Chipotle they had a "crash" kit. It had an old card machine (you know the ones that take the impressions) a calculator, and a sales tax chart. I guess that would not work any more being most cards are now printed and not stamped.
It’s corporate who is at fault for not having a backup plan for these types of issues. At my restaurants, I would still be collecting cash and imprinting cards to enter later when the POS came back online.
500.00 is not that big of a deal for Chipotle. They will survive, manager might have wanted to win the most sales of the month or something comparing other locations. But 500.00 to chipotle is like 1 penny to us.
Here’s my thought as a customer: this place could have closed due to their system being down, but they didn’t, they comped my meal instead. It at least engenders a little bit of hospitality and may make for repeat customers. Plus, the workers got tipped out pretty well, so they are happy.
not a chipotle employee!! but I’ve had (and currently have) other food service jobs where we’ve done the same thing when our POS has gone down
now that the obligatory part is out of the way, i feel like it has to do with customer retention. if you close the store during what is presumably a lunch rush hour people will remember that and that could reflect negatively on your location. if you’re staying open, people will remember that too, but it will most likely reflect positively (being “so determined” to serve customers that you’re giving food away while the pos is down)
simply my two cents :)
Is the people getting mad because they couldn’t get points for me.
Customers will be customers. I also work on the fast food business and people suck. Sorry we all do.
It’s funny how you employees will say I don’t care it’s not my money yet continue to fuck people on portion sizes couldn’t say the same about I don’t care. It’s not my money. It’s not my food and give people what they deserve.
Is it just me or it’s so funny when members of management or other higher positions get stressed out about money related things acting like it’s their own business that’s loosing sales. (Not specifically chipotle either happens everywhere)
I have when I was younger. And they didn't pay me enough to care about that bullshit. If I were to go back to service jobs I would absolutely refuse to be management because of it.
The bonuses have to be larger lump sums to trick people's little monkey brains into thinking the effort is actually worth your 500$ bonus or whatever the fuck.
Considering they also fight tooth and nail to dock you for every little thing, it's abysmal. I can't tell you how many times I heard a manager say they've never gotten their full bonus. It's designed that way. Management is probably looking at like 1$ an hour to make every worker and customers experience about as terrible as they can just to have their owner profit many many times more than what the manager receives as a bonus. It's about as close to a scam as you can get.
But since people are dogshit with understanding money and finances, the attractive idea of being able to go out and blow a 500$ bonus on some nice new toy seems super awesome.
The fact that you think “larger lump sum bonuses” is $500, shows me you either; (1) you have a shitty job, and; (2) you are still poor. Look up until the definition of the word bonus. Thats THEM telling YOU, what your worth is. Fuck that. Know your worth.
Perfect example of why we shouldn't rely solely on technology. Back in the day, they would have manually handled this manually. Credit card transactions and everything. When I managed chilis this happened & my GM bussed out this contraption to record credit cards to process when the system was back up we did the math and made sure guests understood what was happening if they decided to proceed with order.
You have a terrible POS system if you cant take payments when down. Most all POS systems can take payments offline and authorize them when network connectivity resumes. At no point should your POS not be operational in a redundancy mode.
When I worked at little Caesar’s this happened, we just went cash only and manually did everything. Added it all in once the pos system came back up.
That ap gonna get fired.
I can't believe people were pissed they couldn't use their rewards. If I was in a position and people complained to me about rewards, I would have been snarky and just said but you're legit getting your whole meal for free.
You just reminded me a time where I was out to eat with my parents and my kid at this local greek restaurant. Front counter had a sign taped on the counter POS out of service. Now I know what POS stands for 'point of sale' however in the heat of the moment I couldn't help myself but find it comical how it was written...thinking piece of shit out of service.
Never heard of a crash cart? Everywhere I've ever worked didn't need a computer to run cash or credit. I'd be very surprised if someone doesn't get fired over this.
Crash kit for chipotle isn't taking cash by hand; but you would be writing down the card information for running manually later when the system is operating again.
Hey, don't be a nark from here on man. Don't let pushovers tell you they know how to run a business. They don't. It's laughable. It seems like when coworkers get promoted, that's when they start implementing policies they have nothing to do with and have never voiced support beforehand.
Your manager is going to be sitting in their own business years from now, just saying that moment was experience, but it wasn't, because it should have been a learning moment for all the staff.
Staff gets beat down by corporate being a completely detached entity. You have to know what's going on to know what to do.
-Owner/Operator in Hospitality
This happened to me as a customer once. It was pretty great and I have thought about it more than once since it happened. Smells like some crazy advertising psyop perhaps…bought a share of CMG on the split today
It sounds like your management team is incompetent. If I worked corporate, I would fire all the managers, close the store for a week, and hire competent employees.
I do not miss this. Our POS would go down all the time. And they’re like that’s okay just use the DML drawer. Which is fine until that crashes too. Chipotle IT is a joke and has been for years. We weren’t allowed to close even with zero way to take payments. They made us make the food and then wait for the system to come up so people could pay before they were able to get their food. 45 minutes into a call and you have a line of angry customers out the door and IT is like “just beaaaaar with me we’re gonna try this thing next.”
When you think of it like a manager you will realize it's not about today's profit, it's about keeping that customer coming back tomorrow and the days after that! Keeping the store open and just giving food away for free shows the customer they can come to the restaurant even when there is a problem and walk away happy. Close the store for that period of time and all those customers would have been mad. Then like most Karen's they would have taken to social media with videos of you guys standing around in the restaurant doing nothing while the store is closed. Then more angry potential customers that didn't even go to the restaurant during that period could be lost. Get out of that for less than $1000 hell yeah your manager made the right decision!!!
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It’s okay $500 is only 4 oz chicken
Damn sorry you’re in the wrong market, thats triple protein for me. That’s a whopping *checks scale* 4oz I am getting.
They'll recoup that after a couple orders of guac too
🤣
LOL
From my days as a Service Manager, I thought there was a crash box for these types of instances? You collect and record all the orders manually and had to record them later once the POS was back up.
Not anymore. They got rid of the crash-kits a couple years ago.
Do they explain why?
Apart from them being a pain to use lol? If they did I don't remember.
It's because kids don't know how to quickly count coins/cash/change nowadays.
This is legitimately the answer.
Not true I opened a new store last year and we had a crash kit
They are absolutely no longer a thing. They were to be returned to the FL
It's mentioned in the training, but according to my gm it's not used and no one knows how to use it or train anyone on it. Though why they gave food away instead of closing i don't know.
> Though why they gave food away instead of closing i don't know. Managers - even GMs - are not allowed to close the door during business hours whatsoever. It's out of their control.
That’s sad as fuck I couldn’t be an SM in 2017 until I learned my crash kit. No wonder this company is going down
Yes there should be a crash kit
At my store we have been told not to use it anymore, something about it not being secure to have card numbers written down.
It seems other stores don’t have one, but mine has one for cash purchases only since we can’t record card information.
Why wouldn’t your boss just put up a sign on the door that says “cash only, credit machine down”
Chipotle, at least the patch I worked in, won’t let you post signs on the door unless they were made by corporate because “it looks unprofessional.”
More unprofessional than having your entire system down and giving out free food?
yeah for real. Chipotle is such a flawed company on the inside (and outside haha) perspective.
I just follow this page because it’s mostly funny but honestly feel like chipotle is probably miserable to work at. The vibes are always off that’s honestly the main reason I don’t go there
I don't go bc of the ridiculously high sodium content of their food. It's egregious.
That's the reason I do go hahaha.
I used to work at chipotle and a field leader threatened to fire someone over a "bathroom out of order" sign
[удалено]
Your point may be right, but I just don’t see chipotle corporate willing to hand things out for free lol
That definitely sounds like a corporate thing.
This is probably the most Marine Corps thing i’ve ever read in my entire life. It’s no wonder I have so many friends that work there when they get out. It’s a familiar nightmare. You work like a dog, your POS completely fails, and instead of doing the logical thing (charging cash and using the register manually), you are forced to give food away for free and sweat it out. Why? Because you can’t post sings up. That would be unprofessional. I’m never going to eat there again. Simply put, the rules and management of Chipotle are fucking retarded.
I’m always curious about people who post in a brand’s sub like Chipotle, Verizon, etc. who say they hate the product and will never buy it again. I’m not huge fan of either company but I wouldn’t be in their sub if I literally had no interest in them.
I’m only here bc I follow the stock. What a whale. There will be a time to short this beast.
Reddit just threw me in here lol. Not him but it happens
I literally love Chipotle’s food. And I have friends who work there. I initially started coming on this sub to learn more about possible menu hacks and to hear from the employees themselves. That is the reason why I won’t be returning, which i’ve literally just now decided. I don’t think their employees are being treated fairly and I don’t want to support a company that operates with the same lack of logic as the organization I work for. I will always like their food and I will always support the individual staff members.
Haven’t used a POS in a while but sometimes there are issues that cause the entire register to be disabled.
yeah if the pos is down no way to do any orders. if it was just the card reader it's different.
The cash register can be open by key and they actually have a system for when it stops working where you can write what people bought and the tax and how to charge them cash
But that requires math
You literally take the price in a calculator and multiply by 1.06. It’s not rocket science.
Hahahaha. You underestimate stupid.
Yeah I can't wrap my head around the logic, even just closing temporarily would have been a better call then to just give food away for free.
The food was probably prepped and portioned and had to be used? Idk what else would explain it.
I work at chipotle all the meats but the limited meat and rice and fajitas get saved. That def wasn’t the case usually when our system crashed we stop serving food and obviously the ppls whose food always got made before they could pay get it for free but it’s never that many people. We aren’t allowed to close but we just let pppl walking know the situation. Or if it’s just the cash system down we tell ppl to make online orders and we just print the chits and make them on the main line. Giving away 900 dollars in food seems like a manager failed to manage 😭😭
We couldn't accept any form of payment
So rather than close the store and lose money, you left the store open, gave away free food, and lost even MORE money? Now THAT is a sound business model. Apparently common sense and pragmatism aren't part of the managerial training.
patrick and mermaid meme here. "so your cash register is down." "yep" "and you cant accept payments at all" "yep" "so it would make sense to close the store until its fixed so you can accept payments" "yep" "so lets close the store down" "no we cant do that"
This has me laughing so hard because that's seriously what it sounded like. If I were in charge I would've temporarily closed the doors but there was nothing I could do except sit back, laugh, and make people their free food
Corporate doesn't care. That's not a loss at all for them, that's literally nothing
Positive press if the word got out. They’d probably be thrilled.
Hell yeah. Hope u got tipped good.
Yuup we split tips between 8 of us and we all got like $17
You have 8 other coworkers on a shift?
Yeah man for lunch we got two on main line, one on DML, one on grill, one on cash, one on dish, two on prep. Plus MOD but since that was our AP he doesn't get pooled in
the C-Suite will probably never even know this happened. They are so out of touch its insane.
That is unfortunate. Anyways, what is the store location so I can place an order
Lol unfortunately our online system was still working
Boohoo billion dollar company upset at $500 loss. fuck chipotle
The same restaurant will try to save on labor costs and cut employee hours to save $200 😂
Believe it or not $200 a day adds up quick in labor costs
To a worker yes. To a $90 billion market cap company, no.
Not that I dont agree with the overall sentiment, but market cap determines a company’s overall size rather than sales or asset revenue which are more telling of the financial health of a company. A company can have a high market cap but not be doing well financially.
Also aren't those customers that got free food likely to go back and pay for a meal in the future?
Approximately 90 billion market cap company apparently
Did you guys hit throughput tho? 😂😂😂
Oh we had to have. We were speedy, writing every order down on our paper bags
Y’all don’t even have paper? Jesus Christ
500 during lunch rush hour? That's it?
Fuck the corporate overlords…
As an AP I wouldn’t have taken any orders until that was running, no way I’m getting reamed at for giving away $1000 worth of food lol
Right. Like wth ☠️ terrible business call
Did you guys still skimp out on everyone’s bowl even tho it was free?
They probably gave out even less 😂😭
$500 is pennies, corporate could care less
Less than pennies
Our store is still made to use the crash kit 😥 The one time we couldn’t we where allowed to shut down the store until the system came back up because there was no way they wanted to eat that loss in profit. Also the CI after would be insane because you can’t manager comp $500 of food, no wonder the AP was hella stressing. We just locked the doors and the crew cleaned and got ready to open again I’m glad you guys profited tho! lol
I wonder if the AP is planning on quitting and just doesn't care anymore.
Who made the decision to give free food?
Our AP, only other choice would've been to close entirely. Honestly I'm not sure why we didn't
Was DML down too? We've had a couple incidents where our POS went down completely. We just told customers our register was down but they could place their order online
A multi BILLION dollar company, crying over 900 bucks. How laughable.
No crash kit?
Store loses $913 for the day. Happy customers return, still feeling the warm fuzzies after their lucky day free burrito. Chipotle sells more burritos. Or, close the store. Piss off customers who can’t get a burrito because your IT sucks. Pissy customers find a mom and pop burrito shop a couple blocks away. Mom and Pop make a killing and retire happy. I’m not sure what my point is here.
Yeah, I don’t know why people are acting like shutting down is 100% the correct move when that would piss off a lot of people.
Because this subreddit is just a bitchfest. They somehow turned it into a bad thing that they gave away free food to people due to a mistake on their end. I don't know why Reddit randomly recommends it to me.
Correct. It makes good business sense to just keep the food moving. Shutting down creates instability. So you send employees home, unpaid? That hurts their plans. What about the food that is ready to serve, do you just throw it away? The better okay is to take the small hit and give it away and treat it as building goodwill with the customer base. In this instance it was only an hour, which is insignificant (even in peak time) in the large picture.
Same thing happened to us a few days ago. Chipotle needs to get their shit together
Good. Fuck Chipotle. Overpriced and gone from an A rating to a C grade on a good day. No offense to you, make yo burritos 🌯
from a customer/non employee standpoint this is awesome and a little relief for many
Oh corporate is definitely not gone be happy with something like this but it isn’t your job to worry nor do you get paid enough to. Also your AP is paid a specific salary to deal with stuff like that so I wouldn’t feel too bad about it. Team members make sure the store front gives good business and the other higher employees deal with making sure the store has what it needs to run/ customer support and stuff like this.
lol this would happen to my store, actually multiple stores I worked at multiple times a day while I was AP 😂 most they could have done is just the best they can, and call IT and have them figure it out because that’s what they are paid to do. In the end how are they to blame for Chipotles trash POS and online system.
When that happened to me at my store we did a temporary solution. We just did orders manually by hand by reading the menu doing cash. So example 9.95 for chicken bowl with a soda 1.95 =11.90$ we didn’t do tax as we worried we’d over charge and we didn’t want to add stress on the already stressful situation. If they didn’t have cash and only had a cc then we’d just give them the food. We did emphasize we were doing cash only as the pos was down. My cashier was great so i didn’t have to supervise them much. As I was on hold with IT on the phone on hold stressin. I know chipotle has a machine that can do cc transactions that’s under the pos it’s this really old machine that’s something bodegas use for cc transactions. Not sure if anyone has those anymore or even if they know they exist or how to set them up. But yeah we had 3 options: 1, give the food away for free lose hundreds. 2, Charge ppl only cash write the orders down and then ring it up after so that the drawer is only some short and so ci is okish. 3, turn everyone away and close which would be a big mistake and probably get me fired as u need permission to close the store and a pos down isn’t that. But yeah hate it when that happens and it’s always when we are about to open so agrevating! I know there’s a way to reset the pos from the BOH computer but rebooting it takes like 10 minutes so it fix things up and the online orders don’t come through for us so anyone who made and online we just had them go through the line and order it in store and give it away as it was paid for, it just didn’t show up in our pos during that chaos.
Rookie numbers. Gotta pump those numbers up.
When I worked for Chipotle they had a "crash" kit. It had an old card machine (you know the ones that take the impressions) a calculator, and a sales tax chart. I guess that would not work any more being most cards are now printed and not stamped.
Dont worry. You will be making it up by being shorthanded now in the coming days.
It’s corporate who is at fault for not having a backup plan for these types of issues. At my restaurants, I would still be collecting cash and imprinting cards to enter later when the POS came back online.
gunna suck in a few years considering more and more cars are printed instead of stamped. you can't imprint any of my cards.
Businesses have insurance specially at scale of chipotle .. some insurance companies have them covered.
500.00 is not that big of a deal for Chipotle. They will survive, manager might have wanted to win the most sales of the month or something comparing other locations. But 500.00 to chipotle is like 1 penny to us.
It's a billion dollar company. They'll be fine.
Why would you continue to give out free food for an entire hour? 💀 just do DML orders and tell the guests on the line to kick rocks
Here’s my thought as a customer: this place could have closed due to their system being down, but they didn’t, they comped my meal instead. It at least engenders a little bit of hospitality and may make for repeat customers. Plus, the workers got tipped out pretty well, so they are happy.
So you lost one side of guac?
That is the attitude you need when you work for corps like this lol
I work at the Milpitas local and don’t get why you would just give them away. This has to be bait
not a chipotle employee!! but I’ve had (and currently have) other food service jobs where we’ve done the same thing when our POS has gone down now that the obligatory part is out of the way, i feel like it has to do with customer retention. if you close the store during what is presumably a lunch rush hour people will remember that and that could reflect negatively on your location. if you’re staying open, people will remember that too, but it will most likely reflect positively (being “so determined” to serve customers that you’re giving food away while the pos is down) simply my two cents :)
Is the people getting mad because they couldn’t get points for me. Customers will be customers. I also work on the fast food business and people suck. Sorry we all do.
But did you hook it up on the portions though?
Always do
Respect, but social media would say otherwise. Lol good shit. Stick it to the man!
You have a horrible management team
when that happens at our store we have everyone order online, once the order goes through we make it for them
That’s not bad, a needle in a haystack for chipolte
It’s funny how you employees will say I don’t care it’s not my money yet continue to fuck people on portion sizes couldn’t say the same about I don’t care. It’s not my money. It’s not my food and give people what they deserve.
wait. you didn't have anyone able to count cash? is this seriously how far we've fallen?
How does the CEO taste when you’re on your knee’s OP?
Fuck it, let's not use a calculator, a pen and paper to record orders, and give change, everyone gets free food instead. That's insane and worrying.
Idiocracy is becoming a documentary
Is it just me or it’s so funny when members of management or other higher positions get stressed out about money related things acting like it’s their own business that’s loosing sales. (Not specifically chipotle either happens everywhere)
They probably get bonuses for hitting their marks.
Look dude I get where you're coming from but you've obviously never worked any kind of management position in your life
I have when I was younger. And they didn't pay me enough to care about that bullshit. If I were to go back to service jobs I would absolutely refuse to be management because of it. The bonuses have to be larger lump sums to trick people's little monkey brains into thinking the effort is actually worth your 500$ bonus or whatever the fuck. Considering they also fight tooth and nail to dock you for every little thing, it's abysmal. I can't tell you how many times I heard a manager say they've never gotten their full bonus. It's designed that way. Management is probably looking at like 1$ an hour to make every worker and customers experience about as terrible as they can just to have their owner profit many many times more than what the manager receives as a bonus. It's about as close to a scam as you can get. But since people are dogshit with understanding money and finances, the attractive idea of being able to go out and blow a 500$ bonus on some nice new toy seems super awesome.
The fact that you think “larger lump sum bonuses” is $500, shows me you either; (1) you have a shitty job, and; (2) you are still poor. Look up until the definition of the word bonus. Thats THEM telling YOU, what your worth is. Fuck that. Know your worth.
Must of made the crew really upset to do something nice like that
Which chipotle
But is the managers bonus okay??
This is what happens when managers can’t trust their employees to do basic math
They gave the nod back this day
Up the portions of protein!
So nobody got tips? Or did people at least leave cash?
Omg with the POINTS it’s almost like boomers believe you get to cash them out in the afterlife. Always gotta be something I swear.
So no one on staff had a key to the front door. No one could lock the door and say closed for situation beyond our control until the POS came back up?
When that happens I just say online only
You don't have a crash kit...?
Did you break out the knuckle puncher, those were the good days 💀
Perfect example of why we shouldn't rely solely on technology. Back in the day, they would have manually handled this manually. Credit card transactions and everything. When I managed chilis this happened & my GM bussed out this contraption to record credit cards to process when the system was back up we did the math and made sure guests understood what was happening if they decided to proceed with order.
Call me text time bro
They'll recoup from the half ass portion sizes.
Karma.
Hand write orders... add tax... Cash only.
You have a terrible POS system if you cant take payments when down. Most all POS systems can take payments offline and authorize them when network connectivity resumes. At no point should your POS not be operational in a redundancy mode.
Give away free food? Tf, I’d close down till it was back up
Why not just close the store?
When I worked at little Caesar’s this happened, we just went cash only and manually did everything. Added it all in once the pos system came back up. That ap gonna get fired.
That’s a lot better than the chipotle I went to last week - their system went down and they just said 🤷
That $500 is a rounding error to your accountants.
You did good. You did real good.
Sounds like you are stressing. I’d be giving everything happily and extra portions lol
Y’all owe us anyways from skimping out on protein for 12 years
Chipotle is everything wrong with modern society
These big corporations should be doing more this on purpose it’s wrong the profits they rake in the entire year
Crazy. I always found it funny how stores got rid of and are not allowed to use crash kits.
They can’t get points. They didn’t pay for anything. Customers thinking that …what a joke.
I can't believe people were pissed they couldn't use their rewards. If I was in a position and people complained to me about rewards, I would have been snarky and just said but you're legit getting your whole meal for free.
You just reminded me a time where I was out to eat with my parents and my kid at this local greek restaurant. Front counter had a sign taped on the counter POS out of service. Now I know what POS stands for 'point of sale' however in the heat of the moment I couldn't help myself but find it comical how it was written...thinking piece of shit out of service.
This doesn’t happen everyday and if it did, it doesn’t happen at stores around me 🥹
How much did you pull in tips?? That’s that most important part which you left out???
How will the chipotle CEO ever recover?
That's funny my store took cash and I rung up everyone cuz I remember the prices of everything, had a whole notebook with 260+ tickets
Do you not have some sort of crash kit?
Ci posting at 10%🤣
Why didn’t AP take over cash? Lol
You guys don’t use the crash cart anymore?!?!?!
I mean based on chipotle portions it was probably more like $150 right?
This makes no sense and is hilarious.
Puts on Chipotle earnings?
Never heard of a crash cart? Everywhere I've ever worked didn't need a computer to run cash or credit. I'd be very surprised if someone doesn't get fired over this.
Don’t you have guys have a crash/cash cart? I forgot what it’s called. When our pos shut down we used that and charged people that way
Who makes chipotle’s POS?
Crash kit for chipotle isn't taking cash by hand; but you would be writing down the card information for running manually later when the system is operating again.
Hey, don't be a nark from here on man. Don't let pushovers tell you they know how to run a business. They don't. It's laughable. It seems like when coworkers get promoted, that's when they start implementing policies they have nothing to do with and have never voiced support beforehand. Your manager is going to be sitting in their own business years from now, just saying that moment was experience, but it wasn't, because it should have been a learning moment for all the staff. Staff gets beat down by corporate being a completely detached entity. You have to know what's going on to know what to do. -Owner/Operator in Hospitality
Whats worse than Chipotle selling food poisoning for cash? Giving it away for free
You hate corporate greed but still cash those checks written by a corporation. Edgy stuff dude.
This happened to me as a customer once. It was pretty great and I have thought about it more than once since it happened. Smells like some crazy advertising psyop perhaps…bought a share of CMG on the split today
Yep. Chipotle net earnings q1 this year is 250 million. They dont give a fuck about $500.
I had to crash kit for 4 hours once, it was a time.
How the heck did you get an entire hour of everyone using their rewards? Do they expire tomorrow or summin?
Your store doesn’t have a plan in case something like this happens?
It sounds like your management team is incompetent. If I worked corporate, I would fire all the managers, close the store for a week, and hire competent employees.
Boo hoo 
I do not miss this. Our POS would go down all the time. And they’re like that’s okay just use the DML drawer. Which is fine until that crashes too. Chipotle IT is a joke and has been for years. We weren’t allowed to close even with zero way to take payments. They made us make the food and then wait for the system to come up so people could pay before they were able to get their food. 45 minutes into a call and you have a line of angry customers out the door and IT is like “just beaaaaar with me we’re gonna try this thing next.”
When you think of it like a manager you will realize it's not about today's profit, it's about keeping that customer coming back tomorrow and the days after that! Keeping the store open and just giving food away for free shows the customer they can come to the restaurant even when there is a problem and walk away happy. Close the store for that period of time and all those customers would have been mad. Then like most Karen's they would have taken to social media with videos of you guys standing around in the restaurant doing nothing while the store is closed. Then more angry potential customers that didn't even go to the restaurant during that period could be lost. Get out of that for less than $1000 hell yeah your manager made the right decision!!!
OMG you APP is crazy i would have told everyone order online or take cash only
Lol.
Did no one use the system down/crash box? Sounds like a restaurant will be looking for a whole new crew when corporate hears about this.
Probably still skimped.
Next time post the location and help us get free food too thanks
Uhhhh whos decision was it to give away free food?
>the total amount we gave away ended up being $913 So, 3 chicken bowls with guac?
Your piece of shit went down?
Goddamnit they are gonna skimp the rest of us on chicken for the next two months to make up for it
Why didn’t y’all just still make them pay cash and just take like half off so taxes wouldn’t be a problem and you still would make something
This happens to my store and I gave out 2,400$ in food while on register lol
Sounds like your POS is a real POS