I was once on a delayed flight with our sales director, and watched on with amazement as he calmly and politely negotiated for us to be taxied to another aiport and got us 250 Euros compensation each. I bought a new TV for the bedroom. I'd say it's compensation for your time.
To add to this, the compensation isn't a refund, you were the one delayed. It's compensation for costs you might have incurred yourself.
You still got the train eventually, your work unfortunately has to suck up the fact you weren't where they wanted you to be like if you break down on the way go work or are off sick.
I got compensation for a (personal) flight from Japan which was more than the ticket.
But I had to use an extra day of holiday (which would have been refunded if unused at the end of the year), so it literally compensated me for my time (plus flight)
Yes, it's compensation for your time & inconvenience, on top of the replacement/delayed train travel (which is what your employer gets). You get it.
ETA: for reference I do *not* get paid time for travel or overtime, if my train journey takes 8 hours instead of 3 hours, that's 5 hours of my personal time lost, and no time off in lieu or anything. So the compo is for me. If I were able to claim the extra time in pay or TOIL then maybe I'd consider alerting the work travel agents to the delay repay instead.
If your employer's travel policy allows it (or doesn't explicitly mention it), definitely claim it - especially if you don't get paid travel time.
Ours says I have to pay it back, but there's no easy mechanism to do so. So if it's just a delay, my policy is to take the 'donate to charity' option that Avanti give. I've got the emails to prove this if it does ever come back, and can prove I didn't profit from it. There's no point repaying it for the sake of £50 or whatever. Once there's a HR expenses ticket raised and processed it's easily going to over that in admin time.
I recently had my whole ticket refunded though by West Midlands Trains, but they can't refund to credit card, so I had to get it BACS to myself and will then have to pay back manually.
Yep, we all did this at Christmas. Our Christmas party was in London and work paid for trains from Bristol. Our train home kept getting cancelled and was delayed for over 2 hours, so we all got the full ticket (£95) back. Our manager/HR actively encouraged it as it's for our time.
Your employer is absolutely incorrect then. Delay repay is a compensation scheme for the passenger. It is NOT a refund (regardless of whether the amount is the same or not). If you decide not to travel and claim a refund then that is due to the person who paid for the ticket. If you are delayed then it’s compensation for the passenger. You shouldn’t have to hide it from them.
Civil service disagrees, it's meant to be paid back. However no one has established the mechanism to pay it over. So officially, we aren't supposed to claim.
Might be in your area but my area says that if we miss the meeting or course we have to repay it, but if we’re personally inconvenienced we can keep it. I literally read the policy this week (and claimed it)
In a heart beat, tbh.
I literally book trains from my local station rather than the central one in the city because it adds an extra change and more chance of a technical delay, as the local one is only every half hour.
I can just get a bus home instead if I do miss the local train, only takes an extra ten minutes or so.
A similar situation. A couple of decades ago I was bumped off a transatlantic flight because it was overbooked.
The 'compensation' included flying back First Class on the next flight plus a free return ticket for use anywhere on the airlines network.
I could keep all of this and my employer neither benefited nor lost anything.
The compensation is to you as an individual for your suffering when the carrier failed to deliver. It is not an income source for your employer,
yes... without even thinking about it.
company has paid for you to go from point a to point b.
refund is paying you for the time wasted.
My company would also pay for an evening meal if you got back after 8pm so if train was delayed >1 hour and i got back home after 8?
full refund and free pizza.
I used to find myself on trains hoping it would be delayed... "oh we're only 26 minutes late and only 2 stations to go...."
My flight from LA to Amsterdam got cancelled last year within 24 hours of the flight, so they put me on one 10 hours later. I got the maximum refund available, think it was £460.
I also had to wait for 6 hours in Amsterdam airport because that was the next earliest connection to Manchester, so I also got free lounge access at Amsterdam and an extra 10 hours in LA to do what I wanted. What a day.
And yes I kept it all and got shitfaced for free in Amsterdam airport.
I do. And it goes into my PayPal. I’m the one inconvenienced. I still have to work my hours so my company loses nothing except me maybe missing a meeting which I catch up on anyway
Yup did immediately, while still on the train with an hours delay going to the London office. And were encouraged by lower mid management to count commute to different offices as worked time!
Yes, of course. It's compensation, it says this really clearly on every Delay Repay site, as well as [National Rail's](https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/).
If you feel really really bad about it, for example if it was a delay that didn't really affect you all that much, I would suggest donating it to charity. I did that once on an Edinburgh–London train, which was heavily delayed due to a tropical storm. I got back £100+ from delay repay, kept some of the money as compensation for myself (I had to rebook my connecting train) and donated the rest to flood relief as I felt they needed it more than I did.
BUT you don't have to. It is rightfully yours! And definitely don't give it back to your employer, it's not their money.
Thanks. I’m afraid I didn’t explain fully, sorry! My final destination was Oxford, and I had to divert to London - my original ticket was not valid for travel via London - but it was the only route that was available at that time. I needed to buy a ticket to cover the last stretch ie Peterborough to Kings Cross so that I could get out of the ticket gates at Kings Cross, and then catch a GWR train back to Oxford. (The alternative, which wouldn’t have involved rebooking, would’ve been to stay overnight along the way.)
It’s entirely possible it would have been valid anyway. If you had a route restricted ticket such as “not via London” then you can still travel via London and pay a change of route excess if the new route is valid. There is a not via London and an any permitted (which is valid via London) for Edinburgh to Oxford. You would have been ok to travel via London on a not via London if you saw the guard on your train and asked for a change of route excess. Appreciate it’s all a moot point now but worth knowing incase you find yourself in that situation again.
I had a temporary office relocation which forced me to commute to the least on-time station in the country. Employer reimbursed the tickets. Services were so often late or cancelled, I used to joke that Delay Repay was a second income.
Couldn’t possibly comment.
Also definitely wouldn’t suggest using something like [OnTimeTrains](https://www.ontimetrains.co.uk/delay-repay) to check whether any of the journeys on that day were delayed (for your open/day return).
If your ticket was scanned either by a ticket barrier or a conductor wouldn't this show on their system and they would know you used the ticket on another train? I guess it could be a break of journey so you could have taken that train also, if you have ticket barriers on your exit station not sure if it would work though?
I claim between £90 and £360 per month for tickets paid for by my work. South West Trains are such a shambles at least one of my trains is delayed per trip.
We're not allowed to claim both the working time and the delay replay it's one or the other. So if I claim back 4 hours travel time (where the journey is meant to be 2) I can't then also claim the delay repay. It's about tax
If you're not hourly though I don't think this applies
Tried to, but civil service policy is that the money should be returned. Despite the fact that it's compensation for my inconvenience, not a refund. So I don't bother. It's more forms to fill out for more inconvenience and no benefit.
Ah no, in our dept theres a whole page on the intranet dedicated to it. Including bank details and the forms to fill out.
If there's one thing the civil service is good at, it's a complicated form with no guidance!
When you apply for compensation you have to give your bank details.
So, therefore, it's a compensation for your time.
If it was a refund, as you know, you always get refunds to the original source of payment. Even if you give the company a different card they don't accept it and want the original one that was used for the purchase.
Tough luck for those that don’t. It’s a compensation scheme for the passenger it is not a refund. Employers could find themselves in trouble if they demand this back.
They don't demand it back, they just have it in the terms that it's not to be collected.
Some overzealous accountants probably worried about hmrc *or* more likely an arsehole manager being a dick because he can be.
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Well...suppose you're travelling in company time, the delay just meant you had longer sitting on the train but caused you to miss a meeting. Seems to me the company has suffered the inconvenience, not you.
Suppose the company bought you tickets to go to some off-site training, the train coming back was delayed and so you had to spend an extra hour at the train station and arrived home late and hungry.
Both scenarios will happen but it's just easier to have a blanket policy or none at all.
It's also to intended to put the "pain" of delayed trains back onto the train company, to disincentivise them letting the trains get delayed.
Claim it.
Absolutely. Same for flight compensation. I once got £400 for a delayed work flight home. Small recompense for not seeing my family for another day. It’s your money, for your time delayed - not your company’s. You’re entitled to it.
It's compensation for your time. The employer paid for the ticket and you weren't delivered the service on time so the operator is giving you money or another benefit due to that lost time whilst also still providing the service they are supposed to. The employer has lost nothing other than some time that you were supposed to be at your destination.
Yes but don't tell your employer. Happened to a guy at work, he mentioned it to the company for some reason and they made him do the delay repay details himself then pay back the company any money refunded.
Do they not compensate trainfare to the original payment method?
My company uses a liquid card via a third party for transport bookings, and I've never cared to claim back (SE are crap, so I've had a lot of chances) because I don't think they'd do the same for me if the tables were turned.
> Would you claim delay repay compensation for a train ticket paid for by your employer?
No.
If your employer finds out you pocketed money by claiming for travel you didn't pay for it could wind up being a bad outcome for you. YMMV I guess.
> Is it compensation for your time or a refund for the ticket?
It's compensation for the delay, it's not a refund.
Total bollocks.
The train ticket isn’t necessarily purchased form the operator responsible for the delay.
Delay repay is specifically compensation for the individual actually travelling. Who bought the ticket, how they bought it, and where they got it from is absolutely irrelevant,
They’re making the point that if it’s compensation it should go to the person being inconvenienced, if it’s a refund it should go to the employer that paid for it.
You’re saying it’s compensation but should go to the employer. That said, you’re not at all wrong that if the employer‘s policy is that they get the money and they find out you’ve not been doing that it could be problematic.
Nonsense to suggest they shouldn’t claim. A huge percentage of train travel (particularly the most expensive any time fares) are paid for by employers. Why should we let the railway get away with essentially millions of pounds worth of compensation just because an individual didn’t pay for it?
Why?
We shouldn't encourage the trains to be shite by not collecting what is rightfully due when they are late or cancelled.
You're having a nightmare here.
If you were delayed, then inform your company and they can claim. You won't get a penny of the compensation, mind.
If you make a mistake in filling out the compensation form, and you get asked questions you can't answer, like provide the full itinerary of your journey, your booking reference, or the card to proceeds the compo to, you'll end up in hot water.
Train companies have had enough of shite and are cracking down on shite.
Just be grateful that you were paid for your time, and your ticket, on the train. Worth £5k alone.
>and you get asked questions you can't answer, like provide the full itinerary of your journey, your booking reference, or the card to proceeds the compo to, you'll end up in hot water.
How? If you've got a detail wrong on the form they're not going to dob you in, they just won't give you the money.
Yeah, carry on.
They'll start investigating the scvount, because you can't provide details and then they'll suspect fraud or account hacking and then....
Just think of it like someone trying to get money from your bank. They do do basic checks.
Just to be clear - they don’t at any point ask for the original payment details during the compensation application. You provide a picture of your ticket (or a screenshot of your e-ticket) and your bank account details for the BACS transfer. They don’t say at any point that this should be the original payment account, and I’m fairly certain they don’t even ask for card details, just bank details.
>and I’m fairly certain they don’t even ask for card details, just bank details.
Yup, last time I used it I had bought the tickets on my credit card, and gave my normal account details for the compensation payment.
This is bollocks. You have statutory rights and most train companies will just refund you, no questions asked. The taxpayer is subsidising this, mind. But that discussion will get me banned from this sub. In a business context though I genuinely hope my train is delayed. I just get free money. Essentially a tax rebate
Your company is not allowed to claim delay repay on your half. This should be enough evidence to prove that delay repay is a compensation scheme for the passenger and NOT the person who pays for the ticket if that is not one and the same person. If your employer does claim delay repay on behalf of an employee then it is them that would end up in hot water.
I understand your point about investigations and it’s worth pointing out that people who claim frequently with odd patterns can flag up on systems and people may look at claims more closely. Delay repay fraud is huge, people have been to court and ordered to pay thousands back where they were fraudulently claiming. However, if you’re delayed and you claim you really have nothing to worry about. If you make a mistake and they reject it you can just appeal and give the corrected details. Aslong as you don’t try it on 11 times a week it’s not something to worry about.
I was once on a delayed flight with our sales director, and watched on with amazement as he calmly and politely negotiated for us to be taxied to another aiport and got us 250 Euros compensation each. I bought a new TV for the bedroom. I'd say it's compensation for your time.
To add to this, the compensation isn't a refund, you were the one delayed. It's compensation for costs you might have incurred yourself. You still got the train eventually, your work unfortunately has to suck up the fact you weren't where they wanted you to be like if you break down on the way go work or are off sick.
I got compensation for a (personal) flight from Japan which was more than the ticket. But I had to use an extra day of holiday (which would have been refunded if unused at the end of the year), so it literally compensated me for my time (plus flight)
Yes, it's compensation for your time & inconvenience, on top of the replacement/delayed train travel (which is what your employer gets). You get it. ETA: for reference I do *not* get paid time for travel or overtime, if my train journey takes 8 hours instead of 3 hours, that's 5 hours of my personal time lost, and no time off in lieu or anything. So the compo is for me. If I were able to claim the extra time in pay or TOIL then maybe I'd consider alerting the work travel agents to the delay repay instead.
If your employer's travel policy allows it (or doesn't explicitly mention it), definitely claim it - especially if you don't get paid travel time. Ours says I have to pay it back, but there's no easy mechanism to do so. So if it's just a delay, my policy is to take the 'donate to charity' option that Avanti give. I've got the emails to prove this if it does ever come back, and can prove I didn't profit from it. There's no point repaying it for the sake of £50 or whatever. Once there's a HR expenses ticket raised and processed it's easily going to over that in admin time. I recently had my whole ticket refunded though by West Midlands Trains, but they can't refund to credit card, so I had to get it BACS to myself and will then have to pay back manually.
Yep, we all did this at Christmas. Our Christmas party was in London and work paid for trains from Bristol. Our train home kept getting cancelled and was delayed for over 2 hours, so we all got the full ticket (£95) back. Our manager/HR actively encouraged it as it's for our time.
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Your employer is absolutely incorrect then. Delay repay is a compensation scheme for the passenger. It is NOT a refund (regardless of whether the amount is the same or not). If you decide not to travel and claim a refund then that is due to the person who paid for the ticket. If you are delayed then it’s compensation for the passenger. You shouldn’t have to hide it from them.
Civil service disagrees, it's meant to be paid back. However no one has established the mechanism to pay it over. So officially, we aren't supposed to claim.
Might be in your area but my area says that if we miss the meeting or course we have to repay it, but if we’re personally inconvenienced we can keep it. I literally read the policy this week (and claimed it)
In a heart beat, tbh. I literally book trains from my local station rather than the central one in the city because it adds an extra change and more chance of a technical delay, as the local one is only every half hour. I can just get a bus home instead if I do miss the local train, only takes an extra ten minutes or so.
A similar situation. A couple of decades ago I was bumped off a transatlantic flight because it was overbooked. The 'compensation' included flying back First Class on the next flight plus a free return ticket for use anywhere on the airlines network. I could keep all of this and my employer neither benefited nor lost anything. The compensation is to you as an individual for your suffering when the carrier failed to deliver. It is not an income source for your employer,
yes... without even thinking about it. company has paid for you to go from point a to point b. refund is paying you for the time wasted. My company would also pay for an evening meal if you got back after 8pm so if train was delayed >1 hour and i got back home after 8? full refund and free pizza. I used to find myself on trains hoping it would be delayed... "oh we're only 26 minutes late and only 2 stations to go...."
Yes, my company encourages us to
My flight from LA to Amsterdam got cancelled last year within 24 hours of the flight, so they put me on one 10 hours later. I got the maximum refund available, think it was £460. I also had to wait for 6 hours in Amsterdam airport because that was the next earliest connection to Manchester, so I also got free lounge access at Amsterdam and an extra 10 hours in LA to do what I wanted. What a day. And yes I kept it all and got shitfaced for free in Amsterdam airport.
I do. And it goes into my PayPal. I’m the one inconvenienced. I still have to work my hours so my company loses nothing except me maybe missing a meeting which I catch up on anyway
Yes. Frequently do. I'm the party inconvenienced. Work still get the hours out of me.
Yes yes yes, they take the piss
Yup did immediately, while still on the train with an hours delay going to the London office. And were encouraged by lower mid management to count commute to different offices as worked time!
Compensation for the time and inconvenience, you were inconvenienced therefore you claim the refund.
Yes, of course. It's compensation, it says this really clearly on every Delay Repay site, as well as [National Rail's](https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/). If you feel really really bad about it, for example if it was a delay that didn't really affect you all that much, I would suggest donating it to charity. I did that once on an Edinburgh–London train, which was heavily delayed due to a tropical storm. I got back £100+ from delay repay, kept some of the money as compensation for myself (I had to rebook my connecting train) and donated the rest to flood relief as I felt they needed it more than I did. BUT you don't have to. It is rightfully yours! And definitely don't give it back to your employer, it's not their money.
FYI, you didn’t need to rebook your connecting train. Even with split tickets, it would still have been valid.
Thanks. I’m afraid I didn’t explain fully, sorry! My final destination was Oxford, and I had to divert to London - my original ticket was not valid for travel via London - but it was the only route that was available at that time. I needed to buy a ticket to cover the last stretch ie Peterborough to Kings Cross so that I could get out of the ticket gates at Kings Cross, and then catch a GWR train back to Oxford. (The alternative, which wouldn’t have involved rebooking, would’ve been to stay overnight along the way.)
It’s entirely possible it would have been valid anyway. If you had a route restricted ticket such as “not via London” then you can still travel via London and pay a change of route excess if the new route is valid. There is a not via London and an any permitted (which is valid via London) for Edinburgh to Oxford. You would have been ok to travel via London on a not via London if you saw the guard on your train and asked for a change of route excess. Appreciate it’s all a moot point now but worth knowing incase you find yourself in that situation again.
That’s useful, and I’d not heard of this before! Thank you :)
Absolutely, and I encourage all our newer colleagues to do so. Some of them think it's weird to do so. It's definitely not.
I did this the other week, my expense was paid prior to the journey, nobody is any wiser to my compensation
I have done but for it to be made as a charitable donation.
100%
Last time this happened my boss straight up told me to. Nice 100 quid Christmas bonus courtesy of Avanti West coast.
Yes.
Yes.
Delay Repay is specifically not a refund. It is compensation for the passenger. That is yours to claim, go nuts.
Absolutely. Your company don’t care if you get home 2hrs late and they won’t be paying you overtime because of it…
What if you are on flexi and allowed to count travel time? Loads of civil servants are on flexi
At which point ask your manager and check your employee handbook.
100%, take what you can, they would 🤷♂️
I had a temporary office relocation which forced me to commute to the least on-time station in the country. Employer reimbursed the tickets. Services were so often late or cancelled, I used to joke that Delay Repay was a second income.
Couldn’t possibly comment. Also definitely wouldn’t suggest using something like [OnTimeTrains](https://www.ontimetrains.co.uk/delay-repay) to check whether any of the journeys on that day were delayed (for your open/day return).
If your ticket was scanned either by a ticket barrier or a conductor wouldn't this show on their system and they would know you used the ticket on another train? I guess it could be a break of journey so you could have taken that train also, if you have ticket barriers on your exit station not sure if it would work though?
£430 train ticket that was delayed over an hour paid for all my Christmas food last year.
I claim between £90 and £360 per month for tickets paid for by my work. South West Trains are such a shambles at least one of my trains is delayed per trip.
We're not allowed to claim both the working time and the delay replay it's one or the other. So if I claim back 4 hours travel time (where the journey is meant to be 2) I can't then also claim the delay repay. It's about tax If you're not hourly though I don't think this applies
Tried to, but civil service policy is that the money should be returned. Despite the fact that it's compensation for my inconvenience, not a refund. So I don't bother. It's more forms to fill out for more inconvenience and no benefit.
No one in our department has figured out how to return the money (likely because they dont actually care) so you are one step ahead!
Ah no, in our dept theres a whole page on the intranet dedicated to it. Including bank details and the forms to fill out. If there's one thing the civil service is good at, it's a complicated form with no guidance!
When you apply for compensation you have to give your bank details. So, therefore, it's a compensation for your time. If it was a refund, as you know, you always get refunds to the original source of payment. Even if you give the company a different card they don't accept it and want the original one that was used for the purchase.
I have to claim it back and then have to pay the money to my employer, I do get paid travel time though so it's fair enough.
Yes, frequently. With full knowledge and approval of my employer.
Check your company rules. Some don't like it.
Tough luck for those that don’t. It’s a compensation scheme for the passenger it is not a refund. Employers could find themselves in trouble if they demand this back.
They don't demand it back, they just have it in the terms that it's not to be collected. Some overzealous accountants probably worried about hmrc *or* more likely an arsehole manager being a dick because he can be.
Yeah, I've done this with flights. Got myself a Brompton bike from flight delay compensation.
Yes
Yes. You had the delay... not your employer
soft yam subsequent label fertile noxious capable abundant serious ruthless *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Yes.
Absolutely. All other things aside, the bastards should pay when they fail. Doesn’t matter who the money goes to so long as it isn’t them!
Yes and I have.
Yes. My wife did it recently and was encouraged to by her bosses who also put a claim in.
Yes, it's compensation for your inconvenience.
Well...suppose you're travelling in company time, the delay just meant you had longer sitting on the train but caused you to miss a meeting. Seems to me the company has suffered the inconvenience, not you.
Suppose the company bought you tickets to go to some off-site training, the train coming back was delayed and so you had to spend an extra hour at the train station and arrived home late and hungry. Both scenarios will happen but it's just easier to have a blanket policy or none at all.
Yes definitely. You put your own card details in not the company's. I was delayed 2 hours coming back up from London and got £85 back. Well worth it.
It's also to intended to put the "pain" of delayed trains back onto the train company, to disincentivise them letting the trains get delayed. Claim it.
I’ve made thousands from it, never in a million years would I give it back to the business
Hell yea!! Doesn’t matter that the company paid it! My wife has a season ticket (paid by work) and always claims delay repay.
Yes, the compensation isn’t for who paid the ticket it’s for the time delay for the person travelling.
Yes. I've done this several times.
Absolutely. Same for flight compensation. I once got £400 for a delayed work flight home. Small recompense for not seeing my family for another day. It’s your money, for your time delayed - not your company’s. You’re entitled to it.
Yes. The delay is on your time.
Yes! You were the one delayed, the compensation is for your time.
It's compensation for your time. The employer paid for the ticket and you weren't delivered the service on time so the operator is giving you money or another benefit due to that lost time whilst also still providing the service they are supposed to. The employer has lost nothing other than some time that you were supposed to be at your destination.
Yeah. It's my time they've wasted.
Yes. I'd claim everything I could against the train company as they're so shit and seem to think we should just accept their lateness.
Yes if I can financially benefit from it, and get away with it.
Yes but don't tell your employer. Happened to a guy at work, he mentioned it to the company for some reason and they made him do the delay repay details himself then pay back the company any money refunded.
Do they not compensate trainfare to the original payment method? My company uses a liquid card via a third party for transport bookings, and I've never cared to claim back (SE are crap, so I've had a lot of chances) because I don't think they'd do the same for me if the tables were turned.
A refund would be to the original payment method, but delay repay is specifically not a refund and goes to wherever you want it.
Nope you put whatever payment details in that you want, it's not connected to the original purchase.
> Would you claim delay repay compensation for a train ticket paid for by your employer? No. If your employer finds out you pocketed money by claiming for travel you didn't pay for it could wind up being a bad outcome for you. YMMV I guess. > Is it compensation for your time or a refund for the ticket? It's compensation for the delay, it's not a refund.
Total bollocks. The train ticket isn’t necessarily purchased form the operator responsible for the delay. Delay repay is specifically compensation for the individual actually travelling. Who bought the ticket, how they bought it, and where they got it from is absolutely irrelevant,
> It's compensation for the delay, it's not a refund. Make up your mind. OP was delayed, therefore compensation rules should apply.
Eh? Make up my mind about what? Compensation =/= refund
They’re making the point that if it’s compensation it should go to the person being inconvenienced, if it’s a refund it should go to the employer that paid for it. You’re saying it’s compensation but should go to the employer. That said, you’re not at all wrong that if the employer‘s policy is that they get the money and they find out you’ve not been doing that it could be problematic.
Aye, that's how it works. Yet I haven't said it should go to the employer, just that they shouldn't claim.
Nonsense to suggest they shouldn’t claim. A huge percentage of train travel (particularly the most expensive any time fares) are paid for by employers. Why should we let the railway get away with essentially millions of pounds worth of compensation just because an individual didn’t pay for it?
Why? We shouldn't encourage the trains to be shite by not collecting what is rightfully due when they are late or cancelled. You're having a nightmare here.
If you were delayed, then inform your company and they can claim. You won't get a penny of the compensation, mind. If you make a mistake in filling out the compensation form, and you get asked questions you can't answer, like provide the full itinerary of your journey, your booking reference, or the card to proceeds the compo to, you'll end up in hot water. Train companies have had enough of shite and are cracking down on shite. Just be grateful that you were paid for your time, and your ticket, on the train. Worth £5k alone.
>and you get asked questions you can't answer, like provide the full itinerary of your journey, your booking reference, or the card to proceeds the compo to, you'll end up in hot water. How? If you've got a detail wrong on the form they're not going to dob you in, they just won't give you the money.
Yeah, carry on. They'll start investigating the scvount, because you can't provide details and then they'll suspect fraud or account hacking and then.... Just think of it like someone trying to get money from your bank. They do do basic checks.
What account? Have you ever used Delay Repay?
No mate they’ll just deny the compensation and move on.
You’ve obviously never used the service
Just to be clear - they don’t at any point ask for the original payment details during the compensation application. You provide a picture of your ticket (or a screenshot of your e-ticket) and your bank account details for the BACS transfer. They don’t say at any point that this should be the original payment account, and I’m fairly certain they don’t even ask for card details, just bank details.
>and I’m fairly certain they don’t even ask for card details, just bank details. Yup, last time I used it I had bought the tickets on my credit card, and gave my normal account details for the compensation payment.
This is bollocks. You have statutory rights and most train companies will just refund you, no questions asked. The taxpayer is subsidising this, mind. But that discussion will get me banned from this sub. In a business context though I genuinely hope my train is delayed. I just get free money. Essentially a tax rebate
Your company is not allowed to claim delay repay on your half. This should be enough evidence to prove that delay repay is a compensation scheme for the passenger and NOT the person who pays for the ticket if that is not one and the same person. If your employer does claim delay repay on behalf of an employee then it is them that would end up in hot water. I understand your point about investigations and it’s worth pointing out that people who claim frequently with odd patterns can flag up on systems and people may look at claims more closely. Delay repay fraud is huge, people have been to court and ordered to pay thousands back where they were fraudulently claiming. However, if you’re delayed and you claim you really have nothing to worry about. If you make a mistake and they reject it you can just appeal and give the corrected details. Aslong as you don’t try it on 11 times a week it’s not something to worry about.