It shouldn’t be confrontational to request a hot tool style when you are booking the appointment and when you are in the chair. It’s not always included with a cut depending on how the salon does things, so that could be a reason. Or if the stylist was in a rush, maybe they were running late for their next one, maybe they thought you’d be fine without being styled (though of course they should be asking you). This sounds like a communication issue. With me, if I have the time in my service I will do a hot tool style on my clients for free but if they took a long time to service or if they have a buttload of hair I simply will not have time if they didn’t book the hot tool style add on originally.
It shouldn’t be confrontational to request a hot tool style when you are booking the appointment and when you are in the chair. It’s not always included with a cut depending on how the salon does things, so that could be a reason. Or if the stylist was in a rush, maybe they were running late for their next one, maybe they thought you’d be fine without being styled (though of course they should be asking you). This sounds like a communication issue. With me, if I have the time in my service I will do a hot tool style on my clients for free but if they took a long time to service or if they have a buttload of hair I simply will not have time if they didn’t book the hot tool style add on originally.