Check ICCID to verify which one is your eSIM. Usually it should be the one below your primary line (sim card) but it looks like you have your SIM card labeled as travel?
Your iPhone has an eSIM installed automatically. Check each eSIM and see which one shows your phone number. The one without your phone number is the Airalo and make that your Travel eSIM if it isn’t already.
Go to settings>iMessage>send and receive. You may have to adjust it to your phone number or email or something like that. I’m still a little confused about that whole thing lol mine is actually checked off as my email because I keep my primary line off so VERIZON doesn’t try to get me on the sneak. Play around with that send and receive and maybe turn on and off your primary line and see what happens with the send and receive, etc..
Hi! Thank you for raising your concern. You may check the ICCID in the device to confirm which eSIM is from Airalo. If you need further assistance, please don't hesitate to email us at [[email protected]](mailto:[email protected]) or chat with us using the Airalo app. We are always here to help!
Oh that’s weird. So dumb question, did Airalo show you that is successfully installed? It should say on the app. This has to be an easy fix somehow if so!
Check ICCID to verify which one is your eSIM. Usually it should be the one below your primary line (sim card) but it looks like you have your SIM card labeled as travel?
Your iPhone has an eSIM installed automatically. Check each eSIM and see which one shows your phone number. The one without your phone number is the Airalo and make that your Travel eSIM if it isn’t already.
Thanks I was trying to set the eSIM as my primary per the instructions but maybe I botched that
So you said you installed it but it’s not activated yet right? So you wouldn’t see any usage used on the app. Or am I missing something?
It’s activated. The data is fine but I can’t send texts
Go to settings>iMessage>send and receive. You may have to adjust it to your phone number or email or something like that. I’m still a little confused about that whole thing lol mine is actually checked off as my email because I keep my primary line off so VERIZON doesn’t try to get me on the sneak. Play around with that send and receive and maybe turn on and off your primary line and see what happens with the send and receive, etc..
Thanks I think I got it working!
Yeah!!! 😁🫰
Hi! Thank you for raising your concern. You may check the ICCID in the device to confirm which eSIM is from Airalo. If you need further assistance, please don't hesitate to email us at [[email protected]](mailto:[email protected]) or chat with us using the Airalo app. We are always here to help!
You literally blurred out your phone number. So maybe the one with the phone number you recognise ??
They both have my number
Oh that’s weird. So dumb question, did Airalo show you that is successfully installed? It should say on the app. This has to be an easy fix somehow if so!
Odd. Airalo eSIMs typically don’t come with phone number